We are always interested in improving ourselves, therefore we look forward to any feedback, even if it comes in the form of a complaint. The best way to find a solution to your problem as soon as possible, is to contact us by the contact form below.

Please note that we cannot guarantee that complaints will be processed in any other way or if you have only filed your complaint directly on a review portal. Multiple complaints regarding the same subject can lead to significantly longer processing times.

Complaints

If you are not satisfied with your order or would like to address an issue regarding our service providers or our business in general, please contact us by the contact form below.

To more efficiently process your request, please provide us with your order number and the reason for your complaint. For product complaints, it is best to also attach a photo of the product you are unsatisfied with. Further information regarding complaints can be found here Help & FAQ.

Further complaints

Have you already contacted our customer service, but you are unsatisfied with the solution offered or would like to further share your dissatisfaction? Let us know and we will check your case for compliance with our quality standards.

Describe the reason for your complaint as thoroughly as possible by using the contact form below. Please be sure to give us your order number, the email address you used for ordering, and your telephone number for any queries.